FAQ


How can I place an order?
All orders are placed online at https://sweep-official.com/.


What forms of payment do you accept?
MasterCard, Visa, American Express, Maestro, Klarna (mainly Swedish customers), PayPal, Apple Pay, Google Pay, iDEAL, Bancontact and Shop Pay.

How can I get in contact with SWEEP?
You can email us at info@sweep-official.com or send us a DM on IG @sweep_official.


What is my size in SWEEP Kimonos?
Below is general size charts for our kimonos. Keep in mind that our kimonos have a looser fit than the average kimono to compensate shrinkage. Because the fabric is made of cotton there is always extra shrinkage regardless during the wash and dry cycle.


If you want to order a custom size or have any questions regarding sizing, please email us at info@sweep-official.com or send us a DM on IG @sweep_official. Make sure to provide us with as much information as possible, f.x weight, height or any other brands you've used.


How much do SWEEP kimonos shrink?
Depending on how you care for and dry your kimono, we estimate there is at about a 2,5-7,5 cm (1-3 inch) shrinkage on all white kimonos and 2,5-5 cm (1-2 inch) shrinkage for black kimonos.


What is my size in the Fitted Training No-Gi Shorts/Shorts?

Our rashguards are fitted - if you want a looser fit, please choose one size larger. Our shorts are also fitted, above knee cut.

Where do you ship?
We ship to all countries (shipping fee may vary depending on where you are located).
 
How can I make a change to my order?



Once an order is placed, we cannot accept size changes. To make any changes, your order will be canceled and you will be required to reorder within the time frame of the sale being conducted.
Customers who choose the incorrect shipping method or request a change of address will cause a delay in processing an order and/or be subject to cancellation.



Can I combine multiple orders to ship together?
Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.



What happens if I did not receive my order?
If for some reason, you did not receive your order, please contact us via email at info@sweep-official.com. Customers will be responsible for return shipping costs for all refused and undeliverable packages, as well as, packages sent to an incorrect address. In the event a customer would like to reship his/her returned or undeliverable package, customers will be responsible for reshipping charges and applicable fees. 



What happens if I did not receive my complete order or my order is damaged?
If you are missing an item(s) or an item is damaged, please contact us immediately via email to at info@sweep-official.com. Please do not dispose of the packaging the order came in. You will be required to fill out a claim form, so we can investigate further.

Can I cancel a pre-order item?
If you would like to cancel a pre-order, you must cancel on or before the stated deadline. Because pre-order items are made-to-order items, any cancellations or returns made after the deadline may be subject to a cancellation fee of ten (10%) percent of the purchase price and will be refunded in the form of merchandise credit (no exceptions).